CUSTOMER SERVICE
CONTACT US
Should you have any questions, concerns, complaints, or suggestions about the online store, you may contact our Customer Service Department by any of the following means:- By telephone: (+32) 80031048. From Monday to Friday: 10:00 a.m. to 8:30 p.m. Saturday: 10:00 a.m. to 3:00 p.m.Claims Forms are also available for customers and consumers here.
- E-mail: online@spf.com
- By post to the following address: Tendam Retail, S.A. Av. Llano Castellano, 51, 28034 Madrid.
The Customer Service department will provide you with a reference number and a written acknowledgement of receipt upon the submission of your claim. Tendam will address your concerns as swiftly as possible, and in all cases, within a period of one month. If the claim is not resolved to your satisfaction, you may resort to the ordinary courts, or you may submit it through the site http://ec.europa.eu/odr, which will grant you a free and unique access point from where to reach an out-of-court settlement.