CUSTOMER SERVICE
CONTACT US
Should you have any questions, concerns, complaints, or suggestions about the online store, you may contact our Customer Service Department by any of the following means:- E-mail: online@spf.com
- By post to the following address: Tendam Retail, S.A. Av. Llano Castellano, 51, 28034 Madrid.
| COUNTRY | FREE PHONE NUMBER | CUSTOMER SERVICE SCHEDULE |
| AUSTRIA | +43800123827 | From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm |
| BULGARIA | +3598002100229 | From Monday to Friday from 11 am to 9:30 pm and Saturdays from 11 am to 4 pm |
| CZECH REPUBLIC | +42800114400 | From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm |
| GERMANY | +4908007747744 | From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm |
| HUNGARY | +3680106705 | From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm |
| IRELAND | +3531800710319 | From Monday to Friday from 9 am to 7:30 pm and Saturdays from 9 am to 2 pm |
| ITALY | +39800719458 | From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm |
| LUXEMBOURG | +35280025286 | From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm |
| NETHERLAND | +318005544112 | From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm |
| POLAND | +48800707250 | From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm |
| SLOVENIA | +38680081278 | From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm |
| SWITZERLAND | +41800414243 | From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm |
| UNITED KINGDOM | +4408000211886 | From Monday to Friday from 9 am to 7:30 pm and Saturdays from 9 am to 2 pm |
The Customer Service department will provide you with a reference number and a written acknowledgement of receipt upon the submission of your claim. Tendam will address your concerns as swiftly as possible, and in all cases, within a period of one month. If the claim is not resolved to your satisfaction, you may resort to the ordinary courts, or you may submit it through the site http://ec.europa.eu/odr, which will grant you a free and unique access point from where to reach an out-of-court settlement.