Faqs

QUESTIONS

PRODUCTS

REGISTRATION

ONLINE ORDER

AFTER-SALES

CLUB SPRINGFIELD

STORE LOCATOR

ANSWERS

PRODUCT

  • 1. WHAT IS INCLUDED IN THE PRICE

All prices shown on our website are inclusive of VAT and other local taxes. However, they do not include postage, details of which are listed separately.

  • 2. I WOULD LIKE TO BUY AN ITEM THAT IT IS NOT AVAILABLE

Items that are not in stock on the online store are not normally shown as available for purchase. However, you may call any of our physical stores to see if they have the item you are looking for in stock. Find your nearest store in the Tendam Store section.

REGISTRATION

  • 3. HOW TO REGISTER ON MYSPRINGFIELD.COM

To register, go to the 'Register me' link in the top right corner of this page. It's simple - all you need to do to create your new myspringfield.com account is fill in some personal details.
Once you've registered, you'll be able to enjoy the following advantages:

  • You won't have to keep entering your shipping details every time you buy something.
  • You'll be kept up to date on our exclusive promotions, discounts, and much more, if you select so.

  • 4. HOW TO CHANGE YOUR DETAILS AND STOP RECEIVING COMMUNICATIONS

Login on myspringfield.com and go to 'My Account' at the top right corner of the page, and you can access the platform where you can amend any details you need to.
If you want to stop receiving our email communications, just go to 'My Account', select 'Edit my details' and uncheck the 'I want to receive the latest from Springfield by email' box at the bottom of the page.

  • 5. I'VE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?

If you've forgotten your password, just click 'Login' at the top right corner of the page, and then click 'I've forgotten my password'. Enter your email address and we'll send you an email to reset your password.

ONLINE ORDER

  • 6. SHIPPING METHODS, DELIVERY TIME AND COSTS

Shipping costs may vary depending on the total purchase and shipping address. Shipping will be free of charge in certain cases.

STORE DELIVERY
€3,95
Orders > €50 – FREE
4 – 6 days

HOME DELIVERY
€3,95
Orders > €50 – FREE
4 – 6 days

- Home delivery: Remember, you can provide us with a delivery address that's different from your billing address.
You'll be sent a delivery notice the day before receiving the order, and another in the day the order arrives to the destination.
If you're not at home when the courier tries to deliver your order, they'll send the order to the nearest Pick up Point and notify you with the steps to follow to collect it.
- Store delivery: You can collect your order from your chosen Springfield shop. At the moment we're unable to offer collection service at all of our shops but you can check this when ordering. Once your order arrives in the shop, you'll receive a notification, so you can collect it.
Customers' orders will be available for collection for a maximum of 15 days (from the date the order arrives at the shop), except as otherwise provided for under applicable regulations. If after this period the order has not been collected, it will be returned to the warehouse and you will receive a refund of your money.

  • 7. PAYMENT METHODS

You can choose from the following options to pay for your purchase:

  • • Credit card: VISA, Mastercard, American Express
  • • Debit card: Visa Electron, Visa debit, Mastercard debit, Maestro
  • • PayPal
  • • Bancontact

Payments will be made at the time of ordering. The total will be made up of the price of your items and the corresponding shipping costs, which will be excluded from any discounts applied in the case of promotions. You will receive proof of purchase by email, and you can also check the 'My account' > 'My orders' section if you logged in as a registered user to purchase your items.

  • 8. PAYMENT ERROR

Email our Customer Service department at online@spf.com and we can check what the issue was as soon as possible.

  • 9. FRAUDULENT USE OF YOUR CARD

If you think your suspect your card has been used in a fraudulent way, you should let us know as soon as possible by emailing our Customer Service department at online@spf.com.

  • 10. FIND YOUR SIZE

We guide you in the process of choosing your size with the option ‘Find your size’ available within each product, a recommender that will suggest the most appropriate one based on people with your same characteristics. You will only have to provide us some details and we will take care of the rest, it’s really easy!
In addition, as a second option you can always check our size guide.

  • 11. HOW TO REQUEST A GIFT ORDER

You can now send a gift parcel directly to whoever you want. It'll arrive ready gift wrapped, and you can add a message! Select the 'Prepare for gift' option in the first stage of 'Shipping' on the payment platform.

  • 12. POSTCODE ERROR. WHAT SHOULD I DO?

If the website doesn't recognise your postcode, please email Customer Service at online@spf.com with a screenshot so that our team can add the postcode to the system.

  • 13. TAX INVOICE

To obtain a tax invoice, please email Customer Service at online@spf.com indicating your tax details (name, ID/DNI, full address, and telephone number) and our accounting department will issue it in due course.

AFTER-SALES

  • 14. ISSUES WITH MY ORDER

  • A) I HAVEN'T RECEIVED MY ORDER. WHAT SHOULD I DO?

To check the status of your order, go to 'My account'. Go to the 'My orders' section and you'll be able to see the status of all your orders. If you have any queries, please email our Customer Service department at online@spf.com

  • B) WHAT HAPPENS IF I DON'T RECEIVE AN ITEM FROM MY ORDER?

The number of items on sale are those estimated to be in stock at that given point in time. Tendam will do everything in its power to supply all items ordered by all customers. However, certain cases may arise where, due to causes beyond Tendam's control like human errors or IT system incidents, we might be unable to provide an item(s) you ordered.
If an item is not available after an order has been placed, you will be duly notified via email or telephone. And you will be entitled to a partial or full cancellation of that order.

  • 15. HOW TO CANCEL AN ONLINE ORDER

Online orders can't be cancelled or modified once you've made a payment. If you ultimately decide you don't want your order, you need to wait for it to arrive and then return it in the usual way.

  • 16. ONLINE EXCHANGES AND REFUNDS

  • You have 30 days, from the receipt of the order, for any return and withdrawal.
  • Tendam will refund the corresponding amount, before 14 calendar days have elapsed starting from the date they were informed of the return. The refund will be made by the same payment method as the one used for payment. However, we may retain your refund until we receive the goods, or until you have presented proof of return of the goods, depending on which happens first.

  • A) RIGHT OF WITHDRAWAL
    • 1) PHYSICAL STORE
      • Cost: No charge
      • Procedure:   Present the ticket you received in your confirmation email when you ordered, along with the item to be returned (you can have it on your phone or printed).  In addition, if you have paid any shipping costs on your original purchase, you will return all the items in your order and make the return in a physical store from the clickshopping tool, ask for these costs to be refunded along with the rest of the order.  
    • 2) FROM HOME 
      • Cost: The customer will cover the cost of sending the order back to Tendam. 
      • Procedure:   Access the details of your order  to request a refund and follow the stated steps. If you have made your purchase as a guest, you can access from the confirmation email link.  In addition, in the event you have paid any shipping costs with your original purchase, and you are going to return all the items in your order, please contact our customer support so that we can return such costs,here.  

 

  • B) RETURNS (due to fault or defect)
    • 1) PHYSICAL STORE
      • Cost: No charge
      • Procedure: Present the ticket you received in your confirmation email when you ordered (you can have it on your phone or printed), along with the item to be exchanged. In case of a shipping error (wrong article or similar), the return cannot be made through the physical store. 
    • 2) FROM HOME 
      • Cost: Returns made due to a fault, defect, or shipping error do not entail any cost to the customer. 
      • Procedure: Access the details of your order  to request a refund and follow the stated steps. If you have made your purchase as a guest, you can access from the confirmation email link. 

 

  • C) EXCHANGES: NOT PERMITTED

  • We do not accept returns or cancellations for socks, briefs, or boxers, or any cosmetics if the packaging has been opened, except in cases where the item is defective or damaged.
  • Any items to be exchanged or returned must be in their original packaging.
  • For products bought in the Outlet section we only accept returns or withdrawals via the online store.

CLUB SPRINGFIELD

  • 17. HOW TO USE MY SPRINGFIELD MONEY

Make sure you enter your Springfield Club card number into your online account so you can see your Springfield money balance. You can only obtain Springfield money once you've reached €100 of purchases. Whenever you make a purchase, you will accumulate more and more money in your account. Remember that shipping costs do not generate Springfield money.
You can continue to accumulate it or use it whenever you want, but always for purchases of a greater or equal value to your Springfield money balance. The difference can be paid using your chosen payment method.
It is valid for 6 months from your first purchase, after which it will expire if it hasn't been used.

  • 18. RETURNS WITH SPRINGFIELD MONEY

If you bought items with your Springfield Club card returns can be made, but if you've redeemed your accumulated Springfield money, we can't return it to you in the refund.

STORE LOCATOR

  • 19. HOW TO USE THE STORE LOCATOR

Remember, if the item you're interested in isn't available on the website, you can always search to see if we have it in our physical stores. Find your nearest Springfield store with our Store locator.