Faqs

QUESTIONS

PRODUCTS

REGISTRATION

ONLINE ORDER

AFTER SALES SERVICE

CLUB SPRINGFIELD

FIND A STORE

We've extended our returns period until 9 January! If you make a purchase between 11 November and 9 December, you have until 9 January to return it.

ANSWERS

PRODUCT

  • 1. WHAT IS INCLUDED IN THE PRICE

All prices displayed on our website include VAT and other local taxes. However, they do not include delivery costs, and these prices are indicated separately.

  • 2. I WOULD LIKE TO PURCHASE AN ITEM THAT IS UNAVAILABLE

Items that are not in stock on the online store do not normally appear as available for purchase. However, you can contact one of our physical stores to find out if they have the item you are looking for in stock. Find your nearest store in the Tendam Stores section.

REGISTRATION

  • 3. HOW TO REGISTER ON MYSPRINGFIELD.COM

To register, click "Register" at the top right. It's simple! To create your new myspringfield.com account, all you need to do is fill in some personal information.
Once registered, you will be able to benefit from the following:

  • You will no longer have to enter your delivery information for each purchase.
  • You will find out about our exclusive offers, discounts, and much more, if you choose to check this option.

  • 4. HOW TO CHANGE YOUR DETAILS AND STOP RECEIVING COMMUNICATIONS

Log in to your account by clicking on "My Account" at the top right of the myspringfield.com page to access the platform where you can modify any information you wish.
If you no longer wish to receive our marketing emails, simply log into your account by clicking on "My account", then selecting "My privacy". Uncheck the "I wish to receive marketing communications by email" box at the bottom of the page.

  • 4.1 DELIVERY TO YOUR PICK-UP POINT (COMING SOON):

The customer can pick up their order at a pick-up point (hereinafter, "PUP"), which can be consulted at any time using the drop-down menu in the delivery section of the order. The customer must select the "Collection at pick-up point" option during the purchase process and must enter a postcode, a city and a country. Once the purchase has been completed, a window will open in which a map and the nearest PUP will be displayed. The customer will be able to see all the PUPs which are available for them to collect their order in a drop-down list. The customer only has to pay the delivery costs for orders under €50 [ARS1], in which case the delivery costs will be €2.99. The customer receives a delivery notification before the order is received. Once the order has been delivered to the address indicated, the customer receives another notification informing them that their order has arrived.

  • 5. I HAVE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?

If you have forgotten your password, simply click on “Log in” in the top right corner, then click on “I have forgotten my password”. Enter your email address to receive an email containing instructions to reset your password.

ONLINE ORDERS

  • 6. DELIVERY METHODS, TIMES AND COSTS

Delivery costs may vary depending on the order amount and the delivery address. Delivery may be free in some cases.

STORE DELIVERY
 Orders > €50 – FREE
4 – 6 days

HOME DELIVERY
 €3,95
4 – 6 days

COLLECTION AT PICK-UP POINT
 €2,99 Price > €50 - FREE
5 – 7 days

- Store delivery:You can pick up your order at the Springfield store of your choice. We are currently unable to offer in-store collection, but check if this option is available when placing your order. Once your order has arrived in store, you will receive a notification indicating that it is ready to be collected. Customer orders remain available for collection for a maximum of 15 days (from the date of the arrival in store), unless otherwise specified under the applicable regulations. If after this period the order has not been collected, it will be returned to the warehouse and you will receive a refund.
- Home delivery: Remember that you can provide us with a delivery address which is different from the payment address.
You will receive a delivery notification the day before the order is due to be received, and another the day the order arrives at its destination.
If you are not at home when the courier arrives to deliver your order, they will drop your order off at the nearest pick-up point and you will receive instructions on how to collect it.The courier company will make 2 delivery attempts before sending your order to a collection point
- Collection at pick-up point:The order will be held at the collection point for 7 days

  • 7. PAYMENT METHODS

You can choose one of the following payment methods to pay for your purchase:
  • • Credit card: VISA, Mastercard, American Express
  • • Debit card: Visa Electron, Visa debit, Mastercard debit, Maestro
  • • PayPal
  • • Bancontact

The payment must be made when the order is placed. The total cost will be the price of the items and the corresponding delivery costs, which are excluded from any discounts applied. You will receive a proof of purchase by email, and you can also consult the "My account" > "My orders" section if you are logged in as a registered user.

  • 8. PAYMENT ERROR

Please contact our customer service team by email at online@spf.com to allow us to identify the source of the problem as quickly as possible.

  • 9. FRAUDULENT USE OF YOUR CARD

If you believe that your card has been used fraudulently, do not hesitate to inform us as soon as possible by contacting our customer service team by email at online@spf.com.

  • 10. FIND YOUR SIZE

We guide you while you choose your size with the "Find my size" option available on each product page. This tool suggests the most appropriate size according to other people with the same measurements as you. All you have to do is give us some basic information and we'll take care of the rest. It's a breeze!

In addition, you can always consult our size guide.

  • 11. HOW TO REQUEST OUR GIFT WRAPPING SERVICE

You can now send a gift directly to the person of your choice. The order will arrive wrapped in gift paper, and you can even add a message! Select the "Gift order" option in the "Delivery" step when processing the order.

  • 12. POSTCODE ERROR. WHAT SHOULD I DO?

If the website does not recognise your postcode, please contact our customer service team by email at online@spf.com and attach a screenshot so that our team can add the postcode to the system.

  • 13. TAX INVOICES

To obtain a tax invoice, please contact our customer service team by email at online@spf.com indicating your tax information (name, ID number, full address and telephone number), and our accounting department will issue your invoice in due course.

AFTER-SALES

  • 14. HOW TO CANCEL AN ONLINE ORDER

Online orders can't be cancelled or modified once you've made a payment. If you ultimately decide that you don't want your order, you need to wait for it to arrive and then return it in the usual way (see 16. Exchanges and returns online).

  • 15. RIGHT OF WITHDRAWALS AND RETURNS ONLINE

    • There are different procedures for returns and withdrawals. In the following, the individual procedures are described, as well as their costs and conditions:

  • a) Right of withdrawal: Returns that are made exclusively at the request of the customer within the established legal timeframe.
  • b) Returns: Due to a flaw, defect, receipt of an unwanted product or for reasons other than those mentioned above.
  • c) Exchange: Exchanges are understood to be the replacement for the same product in a different colour and/or size (Currently this option is not available).
  • d) Special return policies for certain items: Exceptions specified in this section.
  • After receiving the order, you have 30 days to make a return and 14 days to exercise your right of withdrawal.
  • Tendam will refund the corresponding amount within 14 calendar days from the date on which we were informed of the return. The refund will be made via the same payment method used to make the payment. However, we may withhold your refund until we receive the goods or provide proof of the return of the goods, whichever comes first.

A. RIGHT OF WITHDRAWAL

HOME DELIVERY

  • Cost: The customer will bear the costs of returning the order to Tendam in Spain.
  • Procedure: all returned items must be returned to the warehouse in Spain indicated in the following link. Click on details of your order to request a refund and follow the steps provided. If you have purchased as a guest, you can access it via the confirmation email link.
  • All items to be returned must have the original labeling and be properly packaged.
  • In case you paid shipping costs on your original purchase and would like to return all items in your order, please, contact our customer support here so that we can refund the costs. Bear in mind that the shipping costs when returning an order will be assumed by the customer.

B. RETURNS

HOME DELIVERY

  • Cost: Returns due to an error, defect or shipping error do not cause any costs for the customer, if Tendam Retail S.A finally confirms that the product has been incorrect, defective or a shipping error has occurred.
    The Customer shall bear the costs of returns to Spain due to any other reason (such as a change of opinion from the customer).
  • Procedure: all unwanted items must be returned to the warehouse located in Spain; exact address will be provided in the return process. Click on details of your order to request a refund and follow the steps provided. If you have purchased as a guest, you can access it via the confirmation email link.
  • All items to be returned must have the original labeling and be properly packaged.

C. EXCHANGE: NOT PERMITTED

We remind you that you can only return or exchange a product, if applicable, by following the instructions indicated in our General Conditions of Purchase if the purchase has been made on the website springfield.com. If you have purchased any of our products in any other store, physically or online, you must contact the corresponding seller.

D. SPECIAL RETURN POLICIES FOR CERTAIN ITEMS

Certain items are subject to special return policies and cannot be returned if they have already been opened or unsealed (unless they are defective). All details can be found in the General Terms and Conditions of Purchase, due to the particular characteristics of certain items, it is necessary to consider the following:

  • For health and hygiene reasons, briefs, thongs and culottes (purchased individually or packs), W'Shape articles, underpants, boxer shorts, bra accessories, adhesive bras, hair accessories, cosmetics, socks, sunglasses, masks, hygiene gels, bottles, tights and earrings whose protective cover, packaging or seal has been opened, are excluded from return and the right of withdrawal, with the exception of defective items.
  • Perfumery items and costume jewellery (necklaces, bracelets, and rings) can only be returned or revoked through the online shop and only if the original packaging has not been opened and the item has not been used.
  • Shoes and items for shoes can only be returned and revoked if they have been in their original packaging and properly packaged.
  • All items to be returned must have the original labeling and be properly packaged.
  • In the event of withdrawal, the customer is solely responsible for the depreciation of the goods resulting from improper handling in order to restore their nature, product characteristics and functioning.

  • 16. EXCHANGES AND REFUNDS FOR PURCHASES MADE ONLINE

  • You have 30 days from receipt of the order to make a return or cancellation.
  • Tendam will refund you the corresponding amount within 14 calendar days, starting from the date on which its staff were informed of the return. The refund will be made to the same payment method used for the purchase. However, we may withhold the refund until we receive the items, or until you have presented proof of return of the items, depending on which arrives first.

  • 1) PHYSICAL STORE:

  • Cost: Free
  • Procedure: Present the receipt (printed or displayed on your phone) that you received in the confirmation email when you placed your order, together with the item to be returned. In addition, if you paid delivery costs with your initial purchase, you will have to return all the items in your order to a physical store and carry out the return using the clickshopping tool in order to request the reimbursement of these costs along with the rest of the order.

  • 2) FROM HOME:

  • Cost: The cost of sending the order back to Tendam will be borne by the customer.
  • Procedure: Access your order information to request a refund and follow the steps provided. If you made your purchase as a guest, you can access this information from the link in your confirmation email. In addition, if you paid delivery costs with your initial purchase and you are returning all of the items ordered, please contact out customer service team here and they can reimburse these costs.

  • A) RETURNS (due to fault or defect):

    • 1) PHYSICAL STORE

  • Cost:Free
  • Procedure: Present the receipt (printed or displayed on your phone) that you received in the confirmation email when you placed your order, together with the item to be exchanged. In the event of a shipping error (the wrong item is sent or other error), the return can only be made in the country of purchase.

    • • 2) HOME

  • Cost:Returns due to faults, defects or delivery errors do not entail any costs for the customer.
  • Procedure: Access your order information to request a refund and follow the steps provided. If you made your purchase as a guest, you can access this information from the link in your confirmation email.

  • C) EXCHANGES: Not authorised:

  • We do not accept any returns or cancellations for socks, briefs or boxers, or for cosmetic products if the packaging has been opened, except in the case of defective or damaged articles.
  • Any item to be exchanged or returned must be in its original packaging.
  • For products purchased in the Outlet section, we only accept returns or cancellations via the online store.

    CLUB SPRINGFIELD

    • 17. HOW TO USE MY SPRINGFIELD MONEY

    Make sure you've entered your Springfield Club card number in your online account to view your Springfield Money balance. You can only begin to accumulate Springfield money once you have reached €100 in purchases. With each purchase you make, you accumulate money in your account. Remember that Springfield money is not earned on delivery costs. You can continue to accumulate it, or use it whenever you want. It can only be used for purchases equal to or greater than your Springfield money balance. The difference can be paid using the payment method of your choice. Springfield Money is valid for 6 months from your first purchase, at which point it will expire if unused.

  • 18. RETURNS FOR ORDERS WHICH WERE PAID WITH SPRINGFIELD MONEY

If you've purchased items with your Springfield Club card, you can make a return, but if you've used the Springfield Money you've accumulated, we won't be able to include it in the refund.

FIND A STORE

  • 19. HOW TO USE THE STORE LOCATOR

Remember, if the item you are interested in is not available on our website, you can always check if it is available in one of our physical stores. Find your nearest Springfield store with our "Find a Store" locator.