You can track the status of your order from the ‘My orders’ section of your Springfield account. If you purchased as a guest, use the link in the emails we send you. You will also receive an email or SMS with tracking information when your order is on its way.

You have 30 days from receipt of the order to make a return or cancellation. Tendam will refund you the corresponding amount within 14 calendar days, starting from the date on which the product is sent back to our warehouse.

The refund will be made to the same payment method used for the purchase. However, we may withhold the refund until we receive the items, or until you have presented proof of return of the items, depending on which arrives first.

Online orders can't be cancelled or modified once you've made a payment. If you ultimately decide that you don't want your order, you need to wait for it to arrive and then return it in the usual way.

All discounts associated with codes you must apply them in your shopping bag in the section ‘Do you have a discount code?’ The rest of the promotions or discounts associated with the club, birthdays... you can apply them in section two of the payment gateway.

The number of items on sale are those estimated to be in stock at that given point in time. Tendam will do everything in its power to supply all items ordered by all customers. However, certain cases may arise where, due to causes beyond Tendam's control like human errors or IT system incidents, we might be unable to provide an item(s) you ordered.

If an item is not available after an order has been placed, you will be duly notified via email or telephone. And you will be entitled to a partial or full cancellation of that order.

If you encounter any issues during your purchase process or in the checkout section of our website, please contact our Customer Service team for assistance

To check the status of your order, go to 'My Account', 'My Orders' section and you will be able to check the status of all your orders. If you have any questions, please send an email to our Customer Service .

Delivery costs may vary depending on the order amount and the delivery address. Delivery may be free in some cases.

HOME DELIVERY

Austria, Luxembourg, Denmark, Italy, Czech Republic, Netherlands, Poland, Slovakia


Orders < €50: €10,95
Orders €50 – €100: €5,95
Orders > €100: FREE



Ireland, Sweden


Orders < €50: €14,95
Orders €50 – €100: €7,95
Orders > €100: FREE



Bulgaria, Finland


Orders < €50: €22,95
Orders €50 – €100: €11,95
Orders > €100: FREE

HOME DELIVERY

Austria, Luxembourg, Denmark, Italy, Czech Republic, Netherlands, Poland, Slovakia, Ireland, Sweden, Bulgaria, Finland

6 – 8 days

*These are an indicative periods, being only mandatory the deadlines included in the General Conditions of Purchase.

You will receive a delivery notice the day before you receive the order, and another one the day the order arrives at your destination.

You can choose to have your order delivered to your home.

You can track the status of your order from the ‘My orders’ section of your Springfield account. If you purchased as a guest, use the link in the emails we send you. You will also receive an email or SMS with tracking information when your order is on its way.

If you are not at home when the carrier comes to deliver your order, the carrier will drop off the order at the nearest pick-up point and tell you how to pick it up. The distribution company will make 2 delivery attempts before handing over your order to a collection point.

The number of items on sale are those estimated to be in stock at that given point in time. Tendam will do everything in its power to supply all items ordered by all customers. However, certain cases may arise where, due to causes beyond Tendam's control like human errors or IT system incidents, we might be unable to provide an item(s) you ordered.

If an item is not available after an order has been placed, you will be duly notified via email or telephone. And you will be entitled to a partial or full cancellation of that order.

You have 30 days from receipt of the order to make a return or cancellation. Tendam will refund you the corresponding amount within 14 calendar days, starting from the date on which the items are sent back to the warehouse.

There are different procedures for returns and exchanges. In the following, the individual procedures are described, as well as their costs and conditions:

A) RETURNS

AT HOME:

• Costs: The cost of sending the order back to Spain will be borne by the customer.

• Procedure: Go to your order information to request a refund and follow the steps provided. If you made your purchase as a guest, you can access it from the link in the confirmation email. Also, if you paid a shipping fee when you made your original purchase, and you are returning all items in your order, please contact our customer service team to have these fees refunded to you, here .

B) RETURNS (for defect or flaws)

AT HOME

• Cost: Returns due to a defect, defect or shipping error do not involve any cost to the customer.

• Procedure: You will need to send to our Customer Service pictures of the item where we can see the defect, after evaluating the case we’ll let you know what to do next.

C) EXCHANGES AREN’T ALLOWED.

Exchanges are not allowed. If you would like to make any changes to your order, please return the item and place a new order. For any assistance, you may contact our Customer Service team.

Once you have registered, you will be able to enjoy the following benefits:

• You will no longer have to enter your shipping information with each purchase.

• You will be notified of our exclusive offers, discounts, and much more, if you tick this option.

If you have forgotten your password, simply click on "Log in" at the top right of the site, then click on "I forgot my password". Enter your email address to receive an email with instructions on how to reset your password.

To register, click "Register" at the top right of this site. It's simple, to create your new account myspringfield.com you just need to fill in some personal information.

Log in to your account by clicking on "My Account" at the top right of the myspringfield.com page to access the platform where you can edit any information you choose.

If you no longer wish to receive our communications emails, simply log in to your account by clicking on "My Account" then select "My Privacy" and uncheck the "I wish to receive email communications" box at the bottom of the page.

All prices listed on our website include VAT and other local taxes. However, they do not include delivery costs, the rates of which are indicated separately.

Items that are not in stock on the online store will not normally appear as available for purchase.

You can choose by the following payment methods to pay for your purchase:

• Credit card: VISA, Mastercard, American Express

• Debit card: Maestro

• PayPal

• Google Pay

Payments must be made at the time of ordering. The total will be equal to the price of your items and the corresponding delivery charges, which will be excluded from any discounts applied as part of any offers. You will receive a proof of purchase by email, and you can also check the "My Account" > "Orders Made" section if you have logged in as a registered user to purchase your items.

Payments must be made at the time of ordering. The total will be equal to the price of your items and the corresponding delivery charges, which will be excluded from any discounts applied as part of any offers. You will receive a proof of purchase by email, and you can also check the "My Account" > "Orders Made" section if you have logged in as a registered user to purchase your items.

Firstly, please verify the payment method used and check with your bank for any issue. If nothing is found, please contact our Customer Service .

If you believe that your card has been used fraudulently, please alert your bank as soon as possible about this issue. After, please do not hesitate to contact our Customer Service .

At Tendam, the items offered for sale reflect the stock available at any given time. Although we will do our best to send all the products you order, it is possible that due to human error or incidents in our systems we may not be able to deliver an item. If this happens, we will inform you as soon as possible and proceed to refund the amount of the unavailable product. If you notice that an item is missing from your order and we have not notified you, please contact our Customer Service so that we can check it and process the refund.

For discounts associated with codes, you must apply them in your shopping bag in the section ‘Do you have a discount code?’ The rest of the promotions or discounts associated with Club, birthdays… you can apply them in section two of the payment gateway.

No, but you can send your order with a personalised message. Select the option “Is it for gift?” when entering the shipping information in the payment gateway. The package will include only the gift voucher, so for exchanges or returns in store you will need to send the purchase receipt to the person receiving the gift.

Of course. If you have any questions, please email our Customer Service .

To receive an invoice, you must select the option “I need an invoice” on the payment section, if you made the purchase and didn’t select the option, you must log in, open “my orders”, select the order and it will give the option to ask for an invoice. If none of this works, please contact Customer Service .