Customer service
Hello! We are receiving a high volume of queries and it may take us a little longer to respond. Write to us via WhatsApp or email and we will reply as soon as possible. Thank you for your patience!
All questions, concerns, complaints, or suggestions about the online store may be addressed to the Customer Service department by any of the following means:
- By post to the following address: Tendam Retail, S.A. Av. Llano Castellano, 51, 28034 Madrid.
Claims Forms are also available for customers and consumers here.
The Customer Service department will provide you with a reference number and a written acknowledgement of receipt upon the submission of your claim. Tendam will address your concerns as swiftly as possible, and in all cases, within a period of one month. If the claim is not resolved to your satisfaction, you may resort to the ordinary courts, or you may submit it through the site http://ec.europa.eu/odr, which will grant you a free and unique access point from where to reach an out-of-court settlement.